If a Time Off entry doesn’t seem to be importing into the Payroll Register, there are a few possible causes. This article will explain how to locate entries that may not have imported and what fixes might allow them to import.
Find un-imported entries
Troubleshoot un-imported entries
Find un-imported entries
To identify missing entries, you can look in two places:
To verify whether a particular entry was imported or not, you can check the Human Resources > Attendance/Time Off/Substitutes page, where you should see a date in the Payroll Run(s) column if the entry was processed. Some entries might be labeled “partially processed” if the absence was imported but the substitute wasn’t, or vice versa.
You can also create an Attendance/Time Off report at General Ledger > Saved Reports, where you should see a date in the Absence Docked and Time Off Applied columns if the entry is fully processed.
If you have confirmed that a particular day of time off entry has not been imported, the following troubleshooting steps may help.
Troubleshoot un-imported entries
1. Check Dates
The dates must fall into the correct range. If an employee is generally paid on the 30th (check date) for work done from the 1st-15th (pay period dates), then an absence on the 20th will not import on the 30th paycheck.
The pay period dates can be viewed in multiple places:
- Edit the Payroll Run itself
- Open the Enter Employee Payroll window by clicking an employee’s name in the Register
- Check the Payroll > Pay Periods page
2. Positions
In order to import time off, all the employee’s “regular pay” positions must be added on the Employees tab. If any regular pay position is unchecked, that employee’s time off will not be imported.
The quickest way to check this is to look at the Employees tab. Each of the employee’s positions that does not say “No regular pay items exist for this position in this pay period” in the Errors column must be checked. You can also view and edit the regular pay status on the Employees - Single View > Payroll tab.
See this article for more information about when pay should be marked regular and how to change the setting: Regular pay.
3. Wages
If none of the employee’s positions have wages, then time off cannot be imported. Absences and time off are tied to wages, so at least one position with wages must be added to the payroll before time off can be imported for the employee.