This article will help admins determine why a student or a parent cannot see the e-learning check-in popup on the main page on parent and student portals. Listed below are common causes:

Parent is not a custodial parent

To check if a parent is marked as custodial parent:

Go to Main > Student Single-view
Search for and select the student
Select the Contacts tab
Locate the parent’s name in the contacts table near the bottom of the page
Verify Custodial Status is set to Custodial Parent/Guardian
Verify Web/Records Access is set to Yes

If needed the admin can click edit the contact and update the parent’s permissions and custodial status.

Parent/Student is not using the correct email to log in to TeacherEase

Some parents could be using their spouse’s email address, and the spouse could have limited permissions.

To verify the email address currently assigned to the parent:

Go to Main > Student Single-view
Search for and select the student
Select the Contacts tab
Click on the parent’s name in the Family table
Verify the email they have contacted you with is their email in TeacherEase
Next to their Email, select logins
Verify that they have logged in

Parent email address is shared with a non-custodial contact

When two persons have the email address, the system will limit functionality to the least set of permissions. For example, if the same email address is set for a custodial parent, but also for an emergency contact, then the system will not display the e-learning check-in functionality to the user who logs in using this email address.

To check, if the same email address is assigned to other contacts:

Go to Main > Communications > Email Address Search
Type the parent’s email address
Select Search

If you see more than one result, then search for the additional contacts and check their permissions. We recommend that you delete the email address from the additional contacts and ask each person to provide their own email address that they can use to log in.

Student not enrolled in a class marked to take attendance

The e-learning check-in appears for students who are enrolled in a class roster for at least one class that is marked to take attendance. If using self-contained attendance, this should be just one class while secondary modes allow for students to be enrolled in multiple classes to take attendance.

To check if the student is enrolled in at least one class marked to take attendance:

Go to School Main > Student Single-view
Search for and select the student
Select the Scheduling tab
Click on Rosters
Verify that at least one class is marked Take Attendance in the Options column

If the student is not enrolled in any class marked to take attendance then consider adding the student to a class that takes attendance, or edit a class to mark it to take attendance from classes/sections.

Parent missed the e-learning check-in time frame

Some parents may attempt to check-in before or after the set start/end times for the e-learning check-in options. We recommend that you check these options and ask the parent what time they were trying to check-in.

To check the e-learning check-in start/end times options:

Go to School Main > Attendance > Options
Scroll down to the E-Learning option and view the Check-in time frame

Unassigned cycle days

In order to take attendance while using the scheduling module, a cycle day will need to be assigned to each calendar day. To check if a cycle day has been assigned, please refer to this article:

How do I assign cycle days?

Date not marked as e-learning day on the academic calendar

In some cases the student’s academic calendar may not be set to use e-learning check-in on the day when they were expecting to check-in. Below we will give instructions that will help you identify the student’s calendar and then how to check if the date on the calendar is set for e-learning check in.

To check which calendar is assigned to a student:

Go to Main > Student Single-view
Search for and select the student
In the General tab, observe which Calendar the student uses

To check if a date is marked for e-learning check-in for a specific date:

Go to Main > Academic Calendars
Hover over the calendar and click
Hover over the date and verify that it is marked E-Learning Attendance Day

Parent needs to clear browser’s cache

As a last resort, we recommend that the user clears their internet browser cache data. All web browsers store data to expedite page loading and enhance the user experience. Sometimes the stored data could be outdated or corrupt.

To clear a web browser cache:

Close and then re-open your internet browser
Press the following key combination on your keyboard CTRL + SHIFT + DELETE
A new window will popup with information about deleting the cache
Confirm the message, so cache will be deleted
Login to TeacherEase
You should be able to check-in