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What should I do when I see the message that my number of licenses is exceeded?

Licenses for admins, instructors, and students, are managed on your subscription order form. When you create an admin, instructor, or student that causes your number of active users to exceed number of licenses on the order form, the program will display a message letting you know.

Your subscription is flexible and will allow you to continue to create admins, instructors, and students, even though you have exceeded your order form quantity. During the academic year, the program will assess the number of active licenses being used in the program and will send an invoice for the difference between that number and the number licenses on the order form.

To avoid being charged for more licenses than you need, make sure that you mark admins, instructors, and students as inactive when they are no longer enrolled or using the program.

To manage the active status of admins, instructors, and students:

Admins

To deactivate a single admin:

  1. Go To Main > Admins
  2. Hover over the desired admin and select the Edit ()
  3. Select the three dots next to roles location
  4. Make Inactive
  5. Save

To deactivate many admin:

  1. Go To Main > Admins
  2. Mass Edit
  3. Set Active to No
  4. Select the admins whose roles you wish to deactivate
  5. Save

Instructors

To deactivate a single instructor:

  1. Go to School Main > Instructors and locate the instructor in question
  2. edit
  3. Change the active data field to No
  4. Save 

To deactivate many instructors:

  1. Go To School Main > Instructors
  2. Mass Edit
  3. Set Active to No
  4. Select the instructors you want to deactivate
  5. Save

Students who exited after the first day of school

  1. Go to Main > Student Single View and locate the student in question
  2. Edit Student
  3. Enter the date that the student exited into the exit date field
  4. Save

To deactivate many students:

  1. Go to Main > Student - multi-View
  2. Mass Edit
  3. Enter the date that the students exited into the exit date field
  4. Select the students you want to mark inactive
  5. Save

Click here to learn how to remove students who are active in your enrollment but did not enroll in the current school year.